Recovery Calgary Inc., operating as Life Recovery Healing
Last Updated: August 2026
Recovery Calgary Inc., operating as Life Recovery Healing, is committed to protecting the privacy and confidentiality of the personal information entrusted to us. We provide private counselling and related services, primarily through telehealth, and recognize that clients may share highly personal and sensitive information with us.
This Privacy Policy explains how we collect, use, protect, retain, and disclose personal information and how individuals may access their information or raise questions or concerns about our privacy practices.
Our Privacy Responsibilities
Recovery Calgary protects personal information in accordance with applicable Canadian and Alberta privacy legislation, including Alberta’s Personal Information Protection Act (PIPA), where applicable, as well as the ethical and professional obligations applicable to our practitioners.
We collect, use, and disclose personal information only for reasonable purposes connected with providing our services and operating our practice.
Information We Collect
The information we collect depends upon an individual’s relationship with Recovery Calgary and may include:
- Name and contact information
- Information submitted through our website contact forms
- Information provided by email or telephone
- Information required to schedule and administer appointments
- Information provided during intake, assessment, counselling, and ongoing care
- Clinical notes and other counselling records
- Billing and payment information
- Communications between clients and Recovery Calgary
- Other information voluntarily provided to us
Because we provide counselling services, some of the information clients choose to share with us may be sensitive personal or health-related information.
How We Collect and Use Information
Individuals may initially contact Recovery Calgary through our website forms, by email, or by telephone.
Information submitted through our online forms may be processed using third-party service providers that assist us with communications and practice administration.
Once a counselling relationship is established, additional information may be collected as reasonably necessary to:
- Provide counselling and related services
- Determine whether our services are appropriate for a prospective client
- Schedule and administer appointments
- Maintain appropriate clinical and administrative records
- Communicate with clients
- Process payments
- Meet professional, ethical, insurance, legal, and regulatory obligations
- Maintain the operation, privacy, and security of our practice
Recovery Calgary does not sell client personal or health information.
Consent
We obtain consent for the collection, use, and disclosure of personal information as required by applicable law and professional standards.
Clients are provided with information regarding confidentiality, its limitations, and the nature of telehealth services as part of the informed consent process.
Individuals may withdraw or modify consent to certain uses of their information, subject to legal, professional, contractual, or record-keeping obligations that may require us to retain or use particular information.
Confidentiality and Disclosure
Information shared during counselling is treated as confidential.
There are circumstances in which information may be disclosed without a client’s consent when permitted or required by law or professional obligations. These may include circumstances involving risk of serious harm, suspected abuse or neglect where reporting is legally required, a court order or other lawful requirement, or other circumstances in which disclosure is authorized or required by applicable law.
When disclosure is necessary, we seek to disclose only the information reasonably required for the purpose.
Telehealth and Electronic Communications
Recovery Calgary provides counselling primarily through secure, live video conferencing.
Reasonable safeguards are used to protect privacy during telehealth services and electronic communications. However, no internet-based communication system can be guaranteed to be completely secure.
Clients are encouraged to participate in telehealth sessions from a private location and to take reasonable steps to protect the confidentiality of their own communications and devices.
Clinical Records and Security
Clinical records are maintained using secure electronic practice-management systems and, where applicable, secure electronic or paper storage maintained by Recovery Calgary.
Access to client information is limited to individuals who require access for legitimate professional or administrative purposes.
Recovery Calgary uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or destruction.
If a privacy or security breach occurs, Recovery Calgary will assess the circumstances and take appropriate action, including notification to affected individuals and/or applicable privacy authorities when required by law.
Record Retention and Destruction
Recovery Calgary retains adult clinical records for a minimum of 10 years following the last professional service provided to the client.
Records involving children or youth may be retained for a longer period in accordance with applicable professional and legal requirements.
When records are no longer required for legal, professional, insurance, or legitimate business purposes, they may be securely destroyed or deleted using methods appropriate to the form in which the information is stored.
Payments
Credit-card payments are processed through a third-party payment processor. Recovery Calgary does not store clients’ credit-card numbers.
Clients may also make payments by electronic bank transfer.
Payment providers and financial institutions process information according to their own privacy and security practices.
Third-Party Service Providers
Recovery Calgary uses selected third-party service providers to support functions such as practice administration, communications, electronic records, telehealth, website operation, analytics, and payment processing.
These providers may process personal information as necessary to perform services on our behalf. Recovery Calgary seeks to use reputable service providers with appropriate privacy and security safeguards.
Some service providers may process or store information outside Canada, including in the United States. Information processed or stored outside Canada may be subject to the laws of the jurisdiction in which it is processed or stored.
Individuals who would like additional information about Recovery Calgary’s use of service providers outside Canada may contact our Privacy Officer using the contact information below.
Website Analytics and Cookies
The Recovery Calgary website uses Google Analytics to help us understand how visitors find and use our website.
Google Analytics may use cookies and similar technologies and may collect information such as pages visited, approximate geographic location, device and browser information, referral sources, and interactions with the website.
Analytics information is used to understand website performance and improve our website and services. Google Analytics information is not used as part of a client’s clinical record.
Visitors may use available browser and privacy controls to manage cookies and similar technologies.
Accessing or Correcting Personal Information
Individuals may request access to personal information Recovery Calgary holds about them and may request correction of information they believe is inaccurate or incomplete.
Access or correction may be subject to limitations permitted or required by law or applicable professional obligations.
Requests may be directed to our Privacy Officer.
Privacy Questions or Concerns
Recovery Calgary Inc. has designated a Privacy Officer responsible for questions and concerns regarding our privacy practices.
Privacy Officer
Brad Oneil
Recovery Calgary Inc. / Life Recovery Healing
Privacy inquiries, requests to access or correct personal information, questions about service providers outside Canada, or concerns regarding our privacy practices may be submitted using the contact information provided on the Recovery Calgary website.
We will review privacy concerns and respond in accordance with applicable privacy legislation.
Changes to This Privacy Policy
Recovery Calgary may update this Privacy Policy periodically to reflect changes in our practices, technology, professional requirements, or applicable law.
The most current version will be published on our website with the date of the most recent update.